“In the future, we will talk about continuous improvement, not Quality”

“When you see MultiWasher for the first time, it stands out.

Just looking at this equipment is enough to see the different. It is almost the same feeling you get when buying a new high-end gadget. It makes you want to appreciate every detail and find out all about how it works. The MultiWasher features an innovative design that breaks away from that old misconception that industrial equipment does not have to worry about aesthetic issues. Yet this machine combines efficiency, design and ergonomics, which makes it so differentiating in the Industrial Washing industry.

But what many people don’t imagine is all that’s behind that first glance.

It doesn’t matter if it’s the first or the thousandth time we’ve performed a certain task. The result must always be within permitted parameters. Only this can generate confidence. After all, we deal with products every day that require very high cleaning standards. Even the slightest mistake is enough to question the hygiene of products and, therefore, the safety of end users. And we have a clear understanding of our responsibility.

For us, as for William Edwards Deming, the founding father of TQM (Total Quality Management) and Continuous Improvement, Quality is everyone’s responsibility. It is in the back of our minds all the time, in every process, in every department. We are all aware that good processes lead to excellent results. As a Quality Manager, my goal is to instill these principles from the moment a project begins to the final installation.

In the future, I am confident that the term “Quality” will fade and give way to something that already exists, a more holistic concept of Continuous Improvement. Most likely, we will see the adoption of increasingly sophisticated tools, such as those that allow us to perform statistical analysis and generate predictive insights into processes and equipment. Standard Operating Procedures (SOP) or the identification of root causes of problems are no longer the only tools used by organizations – although they are and will remain the major pillars that allow companies to work towards improving.

I believe focus will be placed increasingly on the collection of best practices and the internal knowledge sharing. The evolution of technology will increasingly be a necessity, regardless of the size of the company. This will lead to a leap forward in Quality and companies becoming more and more professional and with a more global mindset. I can’t wait for what’s coming!”

Mário Fragoso, Quality Manager